FAQs

Q. What time can we check into our accommodation and what time do we have checkout?

Our standard check in time is 16:00 and the check-out time is 10:00. Please take this into account when booking your flights.

Q. Can we get early access to our accommodation or leave later?

Contractually we have to allow the cleaners from 10:00 until 16:00 to prepare the properties for the next arrivals. If you need help with luggage storage or somewhere to stay for the last day, please let us know prior to travelling.

Q. We arrive late, can you arrange a welcome pack for us?

Yes we can. You can either order at the time of booking, you can add a welcome pack to your booking at any time up to a few days before departure. We recommend clients arriving after 18:00 order a food pack as local shops may be closed after this time. Below is an approximate guide to what contents can be expected, though these may vary depending on local availability.

Item 1-4 Persons 5-8 Persons 9-12 Persons
Loaf Bread 1 2 3
Sliced Cheese 1 1 2
Tea Bags 20 40 60
Sugar Sachets 6 10 15
Coffee Jar Small Medium Large
Litre Long Life Milk 1 2 2
Large Water Bottle 1 2 2
Toilet Paper Rolls 2 4 6
Rubbish Bin Bags 2 2 4
Washing up Liquid 1 1 1
Dish Cloth 1 1 1
Bottle of Carbonated Soft Drink 1 1 2
Bottle of Local Wine 1 1 2
Butter 1 1 1
Marmalade 1 1 1
       

Q. Will there be any consumables at the accommodation when we arrive?

No, unless you have pre-ordered a welcome pack.

Q. Are towels and linen provided at the accommodation?

Yes. Linen and house towels as well as maid service, pool / garden maintenance and utilities are all included in the accommodation price.Pool and beach towels are not provided.

Q. Is maid service provided?

Maid service varies at each individual property and can consist of preparation only with linen and towels as a minimum, to five days per week with daily towel change and weekly linen change. The precise details will be stated on your chosen property.

Q. Will I need to take travel adaptor plugs?

Yes, the accommodation will be fitted with local plug sockets so you will need to provide your own adaptors for any electrical items you take with you.

Q. Is satellite television provided and if so, what channels can I expect to receive?

Selected properties will have satellite provided. Look out for the satellite icon in the property details. In the event that the property does have satellite, the channels provided will be local satellite in the country that you are visiting. Limited English speaking channels are available; please do not expect the usual satellite channels you receive at home.

Q. Where will I collect the keys to my accommodation?

Details regarding your key collection will be sent to you with your travel documents. Collection points will vary depending on the destination and the accommodation you are travelling to.

Q. Can you arrange extra beds for additional party members?

Yes. In many of our villas we can arrange foldaway beds for children at an additional charge. These can be added to the accommodation as an extra at the time of booking. Alternatively you can contact us prior to your booking to discuss.

Q. Is internet access available, and if so, what are the speeds and charges?

We can provide a wireless dongle for selected villas in the Algarve. For any villa where this possible you will be able to add the wireless dongle to your accommodation as a chargeable extra during the booking process or after booking should you require. As well as a charge for this service, we will require a refundable deposit which will be returned to your party once the wireless dongle has been returned to our house manager or left in the accommodation in accordance with our instructions.

In addition, some villas will come with free internet access (wired broadband, or satellite wireless) – this will be detailed in the property particulars.

Q. Are ironing appliances available?

Generally all accommodation types will have iron and ironing boards.

Q. Are hairdryers provided?

No hairdryers are not supplied; please bring a travel hairdryer with you

Q. What payment types do you accept?

We accept  all major credit cards,however payments by credit card will incur a 2% handling charge, we also accept payment by laser ,debit card,bank transfer or cheque

Q. What do I receive once I have booked and paid for my holiday?

Once you have booked your holiday we will email a confirmation to you with details of reservation and balance due date, a reminder will be sent with balance due date. Following you balance payment we will send voucher details by email approximately 3 weeks prior to departure

Q. What deposit amount is due at time of booking?

30% deposit is due at time of booking however if reservation is less than 4 week prior to depature the full payment is due.

Q. Do I need travel insurance?

If you do not already have travel insurance ,we highly recommend that you get cover, we can quote for insurance at the time of booking,which will also cover cancellation and medical cover